“扇巴掌才能退款”的千岛是谁？

Core Insights - The recent controversy surrounding the second-hand toy trading platform "Qianshao" has drawn significant attention, particularly regarding its refund policies and customer service practices [2][3][31] - Qianshao has experienced rapid growth, largely driven by the popularity of the Labubu IP, which has significantly increased transaction volumes on the platform [13][24] Company Overview - Qianshao is a relatively new player in the e-commerce space, founded by Shen Zhenyu, who previously worked at ByteDance after the acquisition of his company, Tuchong [4][26] - The platform primarily targets young consumers, with a user demographic ranging from elementary school to university students [3][5] Market Position - Qianshao is positioned alongside other platforms like Xianyu and Dewu as a major marketplace for trendy toys and collectibles, although it still lags behind in brand recognition [3][4] - Despite having only 30 million users compared to Xianyu's 600 million, Qianshao has a notable complaint rate, with 11,673 complaints recorded, which is about a quarter of Xianyu's [12] Growth and Revenue - Qianshao has achieved continuous growth over the past six years, with projections indicating that its overall transaction volume will exceed 10 billion yuan by 2025, with 70% of this coming from trendy toys [13][25] - The platform's growth has been significantly bolstered by the Labubu IP, which has created a robust secondary market for blind box products [13][17] User Experience and Challenges - The platform's refund policies have been criticized for being unfriendly, with strict requirements for returns, including the need for video evidence and written apologies [12][34] - Qianshao's operational challenges are evident, as the platform struggles to manage the high volume of disputes arising from its unique product offerings and user demographics [11][35] Future Prospects - Qianshao's potential to become a leading platform like Dewu hinges on its ability to enhance its infrastructure and service offerings, particularly in light of the recent controversies [30][37] - The platform's strategy includes focusing on community engagement and refining its operational processes to better serve its niche market of young collectors [22][30]