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Majid Al Futtaim Lifestyle CEO on expanding Abercrombie & Fitch’s regional reach
A&FA&F(US:ANF) Gulf Business·2025-10-24 05:17

Core Insights - Majid Al Futtaim Lifestyle is focusing on regional expansion through digital growth, omnichannel innovation, and stronger brand partnerships, highlighted by the collaboration with Abercrombie & Fitch Co. and the launch of dedicated e-commerce platforms in Saudi Arabia and Qatar [2][5][26] - The company is leveraging data, technology, and cultural relevance to redefine modern retail in the Middle East, particularly in response to evolving consumer expectations [3][10] Expansion and Partnerships - The expanded partnership with Abercrombie & Fitch Co. marks a significant milestone in Majid Al Futtaim's long-term retail strategy, emphasizing sustainable growth and trust built over 16 years [5][26] - The launch of dedicated e-commerce platforms for Abercrombie & Fitch and Hollister in Saudi Arabia and Qatar is a natural progression in the company's omnichannel strategy, integrating physical retail with digital convenience [6][26] Omnichannel Strategy - Majid Al Futtaim views online and offline channels as a connected ecosystem, aiming to provide a seamless customer journey across various platforms [11][15] - The company has seen a revenue uplift of over 10% within the first year of launching e-commerce platforms for lululemon, demonstrating the effectiveness of their omnichannel approach [12] Consumer Insights and Personalization - Advanced analytics are used to understand customer behavior at both market and individual store levels, allowing for tailored product assortments that reflect local preferences [8][20] - Personalization is central to the customer experience, with the SHARE loyalty program and analytics capabilities enabling the company to create relevant and rewarding experiences [17][18] Cultural Relevance and Brand Localization - Majid Al Futtaim ensures that global brands resonate with regional consumers by balancing global identity with local relevance, utilizing data-driven insights to tailor marketing and experiences [19][22] - The introduction of culturally relevant products, such as Abercrombie & Fitch's first Arabic logo, exemplifies the company's commitment to connecting with local audiences [9][21] Future Growth Opportunities - The company has an ambitious development pipeline focused on expanding its presence in high-growth categories and deepening the performance of existing brands [23][24] - Saudi Arabia remains a key strategic market, with plans for further expansion into Diriyah Square and the introduction of new global brands to enhance the existing portfolio [24][25][26]