1-9月新疆乌苏市市场监管局受理消费者投诉举报超千件

Core Insights - The consumer market in Urumqi reflects a thriving economy, supported by continuous efforts from market regulatory authorities to protect consumer rights [1] Group 1: Consumer Protection Efforts - The Urumqi Market Supervision Administration has strengthened consumer rights protection, resulting in a 10.7% increase in consumer complaints from 2024, with a total of 1,112 complaints handled and a 100% resolution rate [1] - The administration has recovered 458,400 yuan for consumers through effective complaint handling [1] Group 2: Case Studies of Consumer Complaints - A consumer complaint against a ride-sharing company led to the identification of unfair practices, prompting the company to change its payment model and implement a refund feature [2] - A dispute involving a prepaid card at a hair salon was resolved within three days, with the consumer receiving a refund of 1,713.25 yuan after the regulatory authority intervened [2] Group 3: Regulatory Mechanisms - The regulatory body has assigned dedicated personnel to handle consumer rights issues, ensuring timely resolution of complaints and the establishment of a "complaint to case" mechanism for addressing illegal business practices [3] - A total of 78 cases have been escalated for legal investigation in the first nine months of the year, promoting a fair and orderly market environment [3]