童向民：党建引领促发展 温情服务暖人心

Core Viewpoint - Public hospitals in China are essential to the healthcare system and must leverage party leadership to enhance their core competencies and improve service quality for patients [1] Group 1: Party Leadership in Hospital Development - The role of party organizations in public hospitals is to provide direction, manage overall operations, make decisions, promote reforms, and ensure implementation [2] - Hangzhou First People's Hospital adheres to a modern hospital management system under party leadership, utilizing a rigid system to enhance governance and decision-making processes [2][3] Group 2: Integration of Party Building and Business - The hospital optimizes party branch settings and emphasizes the role of department heads as party branch secretaries to integrate party building with departmental decision-making [3] - Initiatives such as "Health Zero Distance" and "Health Micro Services" are launched to translate party building achievements into tangible community services [3] Group 3: Strengthening Medical Disciplines - The State Council emphasizes the construction of clinical key specialty groups to enhance diagnostic capabilities and meet major disease treatment needs [4] - The hospital collaborates with West Lake University to develop a three-tiered specialty system, focusing on clinical, key, and high-scoring disciplines to improve service levels [4][5] Group 4: Enhancing Patient Satisfaction - The hospital prioritizes patient-centered care and employee engagement, focusing on advanced medical technology and streamlined service processes to enhance patient satisfaction [7] - Mechanisms for collecting patient feedback are established to address concerns promptly and maintain trust [7]