高效办结全市系统内首例已故存款人跨行查询业务

Core Viewpoint - Agricultural Bank of China (ABC) Dezhou Branch successfully completed the city's first interbank inquiry service for deceased depositors, marking a significant step in convenient financial services [1] Group 1: Service Innovation - The inquiry was initiated by a customer, Mr. Zhang, who sought information on deposits possibly held by his deceased relative in other banks [1] - The operation supervisor and counter manager adhered strictly to relevant regulations, reviewing the submitted death certificate, proof of relationship, and the customer's valid ID [1] - The successful completion of this interbank inquiry demonstrates ABC Dezhou Branch's efficient collaboration and proactive approach in policy execution [1] Group 2: Customer Recognition - The service not only represents a first in the system for deceased depositors but also reflects a substantial advancement in implementing beneficial policies and optimizing service processes [1] - The successful handling of this case received high recognition and gratitude from the customer, indicating positive customer feedback [1] Group 3: Future Commitment - The Dezhou Branch plans to continue upholding the "finance for the people" philosophy, aiming to enhance service quality and address community needs [1]