郑智化“连滚带爬”登机，深圳机场回应：以此为契机全面优化服务

Core Points - The incident involving singer Zheng Zhihua highlights significant accessibility issues at Shenzhen Airport, particularly for passengers with disabilities [1] - Shenzhen Airport has acknowledged the problem and is committed to reviewing and improving its services for special needs travelers [1][2] Group 1: Incident Details - Zheng Zhihua reported that the lift vehicle was positioned 25 centimeters away from the aircraft door, preventing his wheelchair from accessing the plane [1] - The airport's response included an apology and a promise to investigate the situation in collaboration with the airline [1] Group 2: Regulatory Context - The Civil Aviation Administration of China has established clear guidelines for ensuring accessibility for disabled and elderly passengers, emphasizing the need for barrier-free facilities throughout the travel process [2] - The guidelines recommend minimizing obstacles such as steps and ensuring smooth access for wheelchair users at critical points like the aircraft door [2]