深圳机场再道歉，郑智化回应

Core Points - The singer Zheng Zhihua received an apology from Shenzhen Airport regarding an incident that occurred during his travel, and he hopes this will lead to improved services for disabled individuals [1][5] Group 1: Incident Details - On October 25, Zheng Zhihua faced difficulties boarding his flight at Shenzhen Airport due to a 25 cm gap between the lift and the aircraft door, which prevented his wheelchair from entering [3] - The airport's response included an immediate apology and a commitment to investigate the situation in collaboration with the airline [3][4] - Zheng was eventually assisted by airport staff to board the aircraft safely [3] Group 2: Airport's Response and Improvements - Shenzhen Airport acknowledged the shortcomings in their boarding assistance for disabled passengers and announced immediate corrective actions [4] - Starting from the evening of October 25, the airport will strive to provide jet bridge access for flights with wheelchair passengers and increase the number of on-site support staff from one to two for better assistance [4] - The airport plans to pilot a newly developed boarding device to address height differences between the boarding vehicle and the aircraft door, enhancing the boarding experience for disabled travelers [4]