华东民航福建辖区“民航服务提振消费年”交叉检查工作完成

Core Viewpoint - The Civil Aviation Administration of China (CAAC) is promoting a "Civil Aviation Service Consumption Boost Year" initiative for 2025, focusing on enhancing service quality in the aviation sector through various measures and inspections [1][5]. Group 1: Service Quality Improvement - The Northeast Bureau of Civil Aviation conducted a service quality cross-check in Quanzhou, Fujian, in collaboration with the East China Bureau [1]. - Quanzhou Jinjiang International Airport and Xiamen Airlines Quanzhou Branch reported on their progress, unique service initiatives, and interim results during the inspection [1]. - The inspection team acknowledged the achievements in service quality enhancement and emphasized the importance of a long-term commitment to improving passenger satisfaction and addressing travel pain points [1]. Group 2: Key Areas of Focus - The inspection team concentrated on critical areas such as travel integration, baggage handling, rainy season support, complaint management, and service capability enhancement as outlined in the CAAC's task breakdown for the 2025 initiative [5]. - During the on-site inspection, the team visited various operational areas, including the integrated command center and cultural exhibition zones, to evaluate service facilities, staff compliance with service standards, and passenger feedback mechanisms [5].