Salesforce (CRM) and OpenAI Expand Partnership with New Integrations

Core Insights - Salesforce, Inc. has announced an expanded partnership with OpenAI to enhance employee and consumer experiences through the Agentforce 360 platform and OpenAI frontier models [1][2] Group 1: Partnership Details - The partnership will enable companies to utilize Agentforce 360 directly within ChatGPT, allowing users to query sales records, review customer conversations, and create Tableau visualizations through simple text inputs [2] - Users will have access to OpenAI's latest frontier models, including GPT-5, to develop AI agents and prompts within the Salesforce platform [3] Group 2: New Commerce Experience - A new commerce experience will be introduced, allowing customers to sell products to millions of ChatGPT users in the US while maintaining control over their processes, data, and customer relationships [3] Group 3: Company Overview - Salesforce, Inc. is a leading American AI cloud-based software company specializing in customer relationship management (CRM) solutions, offering a range of software, tools, services, and applications for various business functions [4]