发布七大出行保险创新服务案例,平安产险为超4000万客户提供“防救赔用”全链条服务
Sou Hu Cai Jing·2025-10-28 05:45

Core Insights - The event "Ping An Lecture Hall: New Paradigm of 'Prevention, Rescue, Compensation, and Use' in Insurance" highlighted the shift in the insurance industry from post-event compensation to comprehensive risk management [1][3] - Ping An has launched two innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at transforming insurance services from passive compensation to proactive risk management [3][8] Group 1: Industry Transformation - The insurance industry in China is transitioning from "scale expansion" to "quality enhancement," focusing on risk co-governance and the essential value of insurance in addressing social needs [4][6] - The evolution of insurance from a mere financial product to a risk co-governance contract between the state and the people aims to create social value through effective risk management [4][6] Group 2: Product Innovations - "Ping An Travel Safety Guardian Plan" offers a full journey emergency rescue service system, emphasizing prevention, timely rescue, efficient compensation, and additional services like medical assistance [6][7] - "Ping An 24 Global Guardian Plan" provides a one-stop service for overseas travelers, covering pre-travel, during travel, and post-incident support, with a focus on proactive risk management [8][9] Group 3: Performance Metrics - "Ping An Travel Safety Guardian Plan" has served 42.9 million customers and processed over 3,500 claims, showcasing its effective response mechanism and comprehensive support [7] - "Ping An 24 Global Guardian Plan" has handled 426 overseas emergency rescue tasks in 2024, with a total compensation amount exceeding 220 million yuan, reflecting its operational efficiency and customer satisfaction [9]