Analyst Says Salesforce (CRM) Core Business ‘Not Doing Well’ – Company ‘Suffered’ Due to Early AI Launch

Core Insights - Salesforce Inc (NYSE:CRM) has faced challenges in its core business due to an early and rushed launch of its AI technologies, which has led to underperformance compared to competitors like ServiceNow [1][2] - The complexity of changing business software has resulted in corporate America being unprepared for Salesforce's AI products, as companies have high expectations for software accuracy and reliability [2] - Despite concerns about slowing growth and the impact of AI on market share, Salesforce is expected to benefit from AI advancements due to its deep integration within enterprise systems and a strong customer retention rate [4] Company Overview - Salesforce is recognized as the leading SaaS vendor for customer relationship management (CRM) and salesforce automation (SFA) software, offering a wide range of products including marketing automation and analytics [3] - The company is expanding its product suite with multiple cloud offerings and proprietary data, positioning itself as an AI innovation leader [4] - Salesforce maintains a scalable business model with high margin potential, supported by a loyal customer base and recurring revenue streams [4]