salesforce(US:CRM) Businesswire·2025-10-28 18:05Core Insights - Authenticx has launched its AI Agent Assist solution on Salesforce AppExchange, enhancing real-time support for healthcare contact center agents [1][4][10] - The integration provides agents with AI-generated summaries, intelligent prompts, and in-call guidance tailored to the complexities of healthcare conversations [1][3][7] Company Overview - Authenticx specializes in conversation intelligence for healthcare, utilizing AI specifically trained to understand clinical language and patient experiences [2][9] - The platform analyzes millions of customer interactions to provide actionable insights, helping healthcare organizations make data-driven decisions [9] Product Features - The AI Agent Assist solution offers real-time guidance, historical context, and recommended next steps directly within the agent dashboard, improving operational efficiency and patient experiences [3][4][7] - Automated summaries and insights are designed to enhance the speed and focus of agent interactions, ensuring consistent and patient-centered responses [7] Market Context - Salesforce AppExchange is a leading enterprise marketplace with over 9,000 apps and 14 million customer installs, facilitating connections between businesses and customizable solutions [5]