旅游服务有了“新标尺”

Core Insights - The article highlights the implementation of standardized practices in the Changbai Mountain scenic area, enhancing both ecological protection and visitor experience [1][2][3][4] Group 1: Ecological Protection - Every piece of wood entering the Changbai Mountain scenic area is subject to strict quarantine, ensuring zero invasion of foreign species [2] - The maximum carrying capacity of the scenic area is precisely defined: 25,000 for the North Scenic Area, 15,000 for the West Scenic Area, and 4,000 for the South Scenic Area [2] - Waste management practices include daily removal of wet waste and classified disposal of dry waste, with environmentally friendly methods used for snow removal [2] - The forest coverage rate is projected to stabilize at 95.5% in 2024, and the water quality of Tianchi Lake continues to meet national Class I standards [2] Group 2: Visitor Services - A refund policy for rented coats allows visitors to receive a full refund if they do not use the item, supported by a 10 million yuan "advance compensation" fund for immediate complaint resolution [3] - The complaint handling mechanism has been optimized to a "1-minute response, 12-hour resolution" system, significantly reducing the volume of complaints in 2024 [3] - The scenic area prioritizes visitor rights, with proactive measures taken to assist in product authenticity verification and insurance coverage in case of accidents [3] Group 3: Industry Transformation - Standardization efforts are expanding from core scenic areas to the entire region, with 71 merchants in the En Duli commercial community adopting unified pricing [4] - The average visitor stay has increased from 0.9 days to 1.5 days due to the development of diverse tourism experiences [4] - New national standards for tourism information services and restaurant facilities emphasize online service requirements and low-carbon practices, providing clear guidelines for tourism areas like Changbai Mountain [4]