让消费更放心！市场监管总局加快完善消费者保护国家标准

Core Viewpoint - The National Market Supervision Administration is enhancing consumer protection standards to create a trustworthy, fair, convenient, and safe consumption environment [1][2] Group 1: Consumer Information Rights - The administration is systematically advancing the revision and upgrade of national standards for consumer product instructions, including new versions for toys and furniture that specify material composition and maintenance requirements [1] - The updated standards also accommodate e-commerce and environmental needs by incorporating non-paper formats like QR codes and website links for product instructions [1] - Ongoing revisions are being organized for various product categories, ensuring clear understanding and correct usage of products by consumers [1] Group 2: Enhancing Consumer Experience - Four national standards have been released to improve service quality and protect consumer rights, particularly for vulnerable groups, covering service design, user experience, evaluation, and complaint handling [2] - Upcoming standards will focus on consumer experience centers and service in commercial areas to create a safe and reassuring consumption environment [2] Group 3: Consumer Privacy Protection - The administration has adopted ISO international standards to establish national standards for consumer privacy protection in product and service design, addressing privacy concerns throughout the product lifecycle [2] - Future releases will include case studies on consumer privacy protection in typical scenarios such as online retail and smart home devices [2] Group 4: Continuous Improvement of Standards - The National Market Supervision Administration will continue to enhance the consumer protection standards system, focusing on key areas like consumer rights protection services and consumption environment evaluation to boost consumer confidence and satisfaction [2]