Core Insights - The primary barrier to AI adoption is not technological limitations but rather human adoption, cultural factors, and organizational inertia [2][3] - BNY has launched its proprietary AI platform, Eliza, in 2024, aimed at enhancing employee workflows and client service [3][4] - The bank has a history of embracing technological innovation, having integrated computers and the internet into its operations over the past 70 years [4] AI Adoption and Training - Approximately 15,000 BNY employees have created their own AI agents, and the bank is developing around 150 AI-powered solutions [3][5] - Over 1,000 employees have received more than 40 hours of AI training, which encourages them to explore the potential of AI [5][6] - The training program includes practical applications, starting with simple queries and evolving into more complex problem-solving using AI [6] Organizational Culture and Innovation - BNY's CEO emphasizes the importance of a proactive approach to technology adoption to avoid obsolescence [4] - The company aims to create a "flywheel of excitement" around AI adoption, fostering creativity and innovation among employees [6]
BNY’s Robin Vince stays big on AI