Core Viewpoint - The article discusses the recent regulatory scrutiny faced by Zhongtong Express, highlighting issues related to service quality, employee rights, and compliance, which have led to its removal from the Douyin e-commerce platform's logistics service providers list [2][5][6]. Regulatory Scrutiny - On October 28, the State Post Bureau conducted an administrative interview with Zhongtong Express, citing non-compliance in operational practices and inadequate service quality [2]. - Zhongtong Express has committed to addressing the identified issues through comprehensive inspections and improvements in service quality and compliance [5]. Service Quality Issues - Douyin e-commerce announced the removal of Zhongtong Cold Chain, a subsidiary of Zhongtong Express, from its platform due to violations such as assisting merchants in bypassing electronic waybill systems and uploading false tracking numbers [6]. - Customer complaints about Zhongtong Cold Chain include issues like stagnant logistics information, poor delivery service, and improper temperature control leading to product spoilage [7]. Employee Rights and Safety - As of the end of 2024, Zhongtong Express has approximately 24,500 formal employees, with a significant portion engaged in sorting and operational support roles [8]. - The company reported an average annual salary of about 140,000 yuan for its employees, but the actual workforce includes a larger number of business employees not reflected in this figure [8]. - Safety performance is concerning, with a reported injury rate of 1.44 per million working hours and six employee fatalities in 2024 [9]. ESG and Carbon Emission Challenges - Zhongtong Express was removed from the Science Based Targets initiative (SBTi) for failing to submit valid carbon reduction targets within the required timeframe [10]. - The company reported operational carbon emissions of 1.9081 million tons of CO2 equivalent in 2024, a 6.54% increase year-on-year, ranking third among listed express companies [11][12]. - The carbon emission intensity per million revenue was 42.15 tons, showing a 7.14% decrease compared to the previous year [12]. Financial Performance - In the first half of the year, Zhongtong Express achieved revenue of 22.72 billion yuan, a year-on-year increase of 9.8%, but adjusted net profit fell by 14.3% [13]. - The company handled 9.85 billion parcels in the second quarter, maintaining a market share of 19.5% [13].
ESG解读｜中通快递的多事之秋：国家邮政局约谈、抖音电商清退旗下冷链；客诉量持续高企