有消费者反映：科大讯飞学习机刚用俩月就出现了闪屏、黑屏问题

Core Viewpoint - The article highlights quality issues with iFlytek's learning machines, particularly concerning screen malfunctions, and the company's customer service response to complaints [1][2][3]. Group 1: Product Quality Issues - A user reported that his iFlytek learning machine experienced screen flickering and black screen issues after only two months of use, disrupting his child's learning [2]. - Complaints on the Black Cat complaint platform indicate a significant number of users have faced similar hardware issues, primarily related to screen malfunctions and motherboard problems [3][5]. - Another user mentioned having to replace their learning machine multiple times within a year due to various hardware failures, including screen and charging issues [4][5]. Group 2: Customer Service Response - The customer service of iFlytek initially refused a refund or exchange, suggesting that the user send the device for inspection first, which the user declined due to a lack of trust in the brand [2][3]. - Some users have successfully received replacements after expressing dissatisfaction with the service, indicating inconsistency in customer service responses [3][5]. Group 3: Financial Performance - iFlytek reported a revenue of 16.989 billion yuan for the first three quarters of the year, marking a 14.41% year-on-year increase, with the smart education segment accounting for 32.36% of total revenue [6]. - The company recorded a reduced operating loss of 229 million yuan compared to 475 million yuan in the same period last year, attributed to a significant increase in other income [6][7]. - Government subsidies received by iFlytek increased substantially, with third-quarter subsidies reaching 181 million yuan, a 101% year-on-year growth [7].