Bank of America’s AI-Powered CashPro Chat and Transaction Search Capabilities Increasingly Being Used by Corporations

Core Insights - Bank of America has reported record adoption of its AI-powered CashPro Chat and transaction search capabilities, indicating a shift towards real-time insights and operational efficiency in treasury management [1][2] Group 1: CashPro Chat and Search Usage - Client usage of CashPro Chat has increased by 21% year-over-year, with nearly 70% of corporate clients utilizing this tool for accessing account information, transaction tracking, and service resolution [2] - CashPro Search, launched in February 2023, has surpassed 18 million searches, including nearly 2.4 million searches in Q3 2025, marking a quarterly record [2][4] - The service has reduced phone and email inquiries by 20% among early adopters, showcasing its effectiveness in improving customer service [4] Group 2: Customer Support and Enhancements - Bank of America provides 24/7 support complemented by intelligent advisor routing, with live experts available 24/5 and average response times under 30 seconds [2] - Upcoming enhancements for CashPro include support for credit inquiries through CashPro Chat and streamlined workflows for routine treasury tasks, reinforcing the bank's commitment to scalable solutions for corporate clients [3] Group 3: Bank of America's Market Position - Bank of America serves a diverse clientele, including individual consumers, small and middle-market businesses, and large corporations, with a range of banking, investing, asset management, and risk management products [3] - The bank aims to enhance convenience in the U.S., serving nearly 70 million consumer and small business clients through approximately 3,600 retail financial centers and 15,000 ATMs [3] - The company operates across the U.S., its territories, and over 35 countries, focusing on wealth management, corporate and investment banking, and trading across various asset classes [3]