一批消费者保护国家标准发布

Core Points - The National Market Supervision Administration has released a series of national standards focused on consumer protection, including product usage instructions, service experience enhancement, and consumer privacy protection [1][2][5] - The new standards aim to improve consumer awareness and safety, particularly in the context of children's toys and furniture, by mandating clear labeling of materials and maintenance instructions [1][2] - The standards also address the need for digital formats and QR codes to cater to e-commerce and environmental considerations [1][2] Group 1: Consumer Information and Safety - The updated standards for product usage instructions include specific requirements for toys and furniture, enhancing clarity on materials and maintenance [1][2] - The initiative responds to the evolving consumer market, which now includes a diverse demographic with varying needs, particularly in terms of readability and accessibility of information [2] Group 2: Service Experience Enhancement - New standards have been introduced to improve service quality and consumer experience, particularly for vulnerable consumers, covering the entire service process from design to complaint handling [3] - Additional standards related to consumer experience centers and service in shopping districts are forthcoming, aimed at creating a safer and more reliable shopping environment [3] Group 3: Privacy Protection - A new national standard has been established focusing on consumer privacy protection throughout the product lifecycle, providing guidelines for design, production, and usage [5] - The upcoming release of application case studies will illustrate privacy protection in typical scenarios, such as online retail and smart home devices [5] - The standards align with international practices while addressing local needs, offering clear guidance for businesses to enhance consumer privacy in the digital marketplace [5]