视频｜ “新场景・宁放心” 南京市优化消费环境月启动

Core Points - The "Nanjing Consumption Environment Optimization Month" was officially launched on November 4, focusing on enhancing consumer rights protection and promoting a better consumption environment [1][9] - The initiative aims to shift from government-led efforts to a collaborative approach involving consumers, businesses, and government [6][9] Group 1: Consumer Rights and Business Practices - Nanjing has implemented various measures to enhance consumer confidence, including a seven-day no-reason return policy for offline stores, which has been adopted by over 26,000 businesses [3] - The city has established 593 consumer rights protection service stations and cultivated 711 ODR enterprises to facilitate online dispute resolution [3] Group 2: Best Practices and Innovations - The event featured representatives sharing successful practices in consumer protection, such as the "1+1 safety model" for escape rooms and the establishment of a micro-court for tourism disputes [4] - Companies like Nanjing New百 and Kids王 demonstrated how detailed services can build consumer trust through their no-reason return policies and specialized guarantees for the maternal and child industry [4] Group 3: Community Engagement and Case Collection - A new team of "Nanjing Consumption Environment Observers" was formed to gather consumer feedback and supervise product quality, enhancing community involvement in consumer rights [6] - The collection of excellent consumer protection cases was officially launched, focusing on service innovations and sustainable practices in the context of the "first store economy" and "first release economy" [7] Group 4: Collaborative Efforts and Future Goals - Industry associations have united to promote a "safe and trustworthy" consumption environment, emphasizing self-regulation among businesses [9] - The initiative aims to activate consumer vitality and contribute to the development of an international consumption center, ensuring that citizens can consume with confidence and comfort [9]