Zhong Guo Min Hang Wang·2025-11-05 05:18Core Points - The article highlights a critical incident involving Eastern Airlines (东航) where a passenger with a severed finger required urgent medical assistance during a flight from Tashkent to Xi'an [1][2] - The airline's response demonstrated a high level of coordination and efficiency among various departments to ensure the passenger received timely care [2][6] Group 1: Incident Overview - On November 2, a passenger on flight MU855 from Xi'an to Tashkent suffered a severe injury, necessitating immediate medical attention upon return [1] - The success of reattachment surgery for the severed finger is highly time-sensitive, with a "golden window" of 6-8 hours for optimal results [1] Group 2: Response Coordination - The flight crew, led by Chief Flight Attendant Zhao Peidong, quickly coordinated with Eastern Airlines' operations control, ground support, and cabin services to prepare for the passenger's return [2] - Due to the lack of adequate medical facilities in Tashkent, the airline arranged for specialized materials, including dry ice and medical-grade insulation boxes, to ensure proper preservation of the severed finger during transport [2] Group 3: In-Flight Care - Upon boarding flight MU856, the crew provided personalized assistance to the injured passenger, ensuring the severed finger was securely placed in a pre-cooled insulation box [3][6] - The crew monitored the passenger's condition throughout the flight, checking the temperature of the preservation box every hour to maintain optimal conditions for the severed finger [6] Group 4: Efficient Transfer to Medical Care - The flight landed in Xi'an at 06:54, where the crew had already arranged for the passenger to disembark quickly, minimizing wait times [7] - Ground staff were prepared with a wheelchair and facilitated a seamless transition from the aircraft to the hospital, demonstrating the airline's commitment to passenger care [7]