Freshworks Expands Enterprise Service Management to Power All Business Functions

Core Insights - Freshworks Inc. has launched Freshservice for Business Teams as a standalone product, allowing non-IT departments to enhance service delivery without needing an existing IT Service Management (ITSM) implementation [1] - The product has seen significant growth, doubling its annual recurring revenue to over $35 million as of September 30, 2025, with one in four eligible ITSM customers utilizing it [2] Product Features and Benefits - Freshservice for Business Teams enables non-IT functions to utilize AI for automating processes, improving efficiency, and enhancing ticket resolution [4] - The solution connects fragmented tools and workflows, allowing organizations to scale service delivery efficiently across various departments [5] - Prebuilt workflows and templates simplify complex HR processes like onboarding and offboarding, facilitating faster adoption [6] - The platform offers an intuitive user interface and no-code automation, making it accessible for teams without technical resources [7] - It provides a cost-effective alternative to traditional IT suites, focusing on rapid deployment and low total cost of ownership [8] Market Demand and Trends - There is a growing demand for solutions that improve employee experiences and streamline processes across multiple departments without extensive customization [9]