TTEC (US:TTEC) Globenewswire·2025-11-06 21:05Financial Performance - Revenue for Q3 2025 was $519.1 million, a decrease of 1.9% from $529.4 million in the prior year [7] - Net loss was $11.1 million, representing a negative 2.1% of revenue, compared to a net loss of $18.968 million in the prior year [6][28] - Adjusted EBITDA was $43.4 million, or 8.4% of revenue, down from $50.3 million, or 9.5% of revenue in the prior year [5][8] Segment Performance - TTEC Digital reported revenue of $121.9 million, an increase of 5.4% compared to $115.7 million in the prior year, but operating income decreased to $4.9 million [16] - TTEC Engage generated revenue of $397.2 million, a decrease of 4.0% from $413.8 million in the prior year, with operating income increasing to $7.5 million [16] Business Outlook - The company reiterated its full-year 2025 guidance, projecting revenue between $2.064 billion and $2.114 billion, with a midpoint of $2.089 billion [14] - Non-GAAP adjusted EBITDA for the full year is expected to be between $215 million and $235 million, with a midpoint of $225 million [14] - The company is confident in the profitability growth for TTEC Engage in Q4 2025, driven by higher healthcare seasonality [13] Cash Flow and Balance Sheet - Cash flow from operations in Q3 2025 was $4.2 million, a significant improvement from a negative $91.4 million in Q3 2024 [15] - As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and total debt of $886.0 million, resulting in a net debt position of $812.5 million [15][33] Management Commentary - The CEO highlighted that the decline in profitability was anticipated due to upfront expenses for growth and seasonal ramps in healthcare [2] - The company is focusing on a digital-first approach that integrates AI and analytics to enhance customer experience [3]