Core Insights - TTEC Holdings Inc. has announced a partnership between TTEC Digital and VoxEQ to enhance customer experience technology through AI-powered solutions [1] Company Overview - TTEC Holdings Inc. is recognized as a leading global innovator in customer experience technology and services, particularly focusing on AI-enabled customer experience [1] Partnership Details - The collaboration aims to integrate TTEC Digital's SmartApps Cloud with VoxEQ, providing cost-effective fraud prevention solutions for organizations of all sizes [1]

Core Insights - TTEC Holdings, Inc. has received multiple prestigious workplace awards in 2025 across seven countries, highlighting its commitment to a people-first culture that drives engagement and customer outcomes [1][2] - The company utilizes AI-driven tools such as TTEC RealSkill and TTEC Let Me Know to enhance employee learning and improve both employee and customer experiences [2][3] - TTEC emphasizes the importance of employee well-being and growth, believing that when employees thrive, clients and their customers benefit as well [3] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [3] - The company's services include omnichannel contact center technology, CRM, AI, and analytics solutions, aimed at improving the customer journey [3] - Founded in 1982, TTEC has a strong track record of achieving high client, customer, and employee satisfaction scores globally [3] Industry Recognition - The awards received by TTEC are seen as a reflection of its culture and commitment to innovation, inclusion, and purpose [2] - Brandon Hall Group™ recognizes TTEC's achievements in human capital management, with its awards being referred to as the "Academy Awards of Human Capital Management" [4]

Financial Data and Key Metrics Changes - For Q2 2025, revenue was $514 million, a decrease of 3.8% from $534 million in the prior year [28] - Adjusted EBITDA increased to $52 million, representing a 12% year-over-year increase and a margin improvement of 140 basis points to 10.1% [7][28] - Free cash flow was $86 million, up from $35 million in the prior year, reflecting a significant increase in operating cash flow [36] Business Line Data and Key Metrics Changes - In the Engage segment, revenue decreased by 4.3% to $400 million, but operating income increased by 26.3% to $18 million, reflecting a margin improvement [29][30] - The Digital segment saw a revenue decline of 2.3% to $114 million, but operating income increased by 22.8% to $18 million, largely due to a one-time sale of IP software [32][33] Market Data and Key Metrics Changes - The Engage backlog was $1.64 billion, representing 101% of the updated 2025 revenue guidance midpoint, indicating strong future revenue potential [31] - The Digital backlog was $387 million, or 83% of the 2025 revenue guidance midpoint, slightly down from the previous year [35] Company Strategy and Development Direction - The company is focused on expanding AI and analytics capabilities, diversifying its CX technology partner network, and enhancing operational efficiencies [7][12] - There is a strategic shift towards offshore operations, with a focus on acquiring new business in regions with high-quality talent [70][73] Management's Comments on Operating Environment and Future Outlook - Management noted that while there is economic uncertainty, they are confident in the company's ability to navigate challenges and achieve historical growth rates [90] - The company is seeing a cautious but positive trend in client spending, with many clients reallocating business due to market consolidation [56][58] Other Important Information - The company is committed to improving profitability, cash flow generation, and debt reduction, with a net leverage ratio of 3.39 times, down from previous quarters [37][42] - The normalized tax rate increased to 43.4% due to the impact of a valuation allowance recorded against US pretax losses [38] Q&A Session Summary Question: Update on bank discussions regarding revolver renewal - Management is in active discussions and is confident of closure in Q3 [48] Question: Broader application of accent neutralization technology - The technology is operational and opens up new markets by allowing access to highly educated talent with diverse accents [50] Question: Client recognition of the need to move forward with programs - Clients are cautious due to economic uncertainty but are reallocating business and recognizing the need for technology capabilities [56][58] Question: Performance of Engage offshore business - The offshore mix improved, with a focus on expanding in regions like South Africa and Eastern Europe [73] Question: Vertical opportunities for the second half - Opportunities are seen in financial services, healthcare, technology, travel, and streaming media [75][78] Question: Blended pricing and rate cards - Management prefers blended pricing but does not see it as deflationary; rather, technology application leads to increased business allocation [84][86] Question: Risks around customers shifting work offshore - The labor market in the US is tight, leading clients to consider offshore options for quality and quantity [88][90]

Company Overview - TTEC is a major player in CX technology and services, serving around 700 clients[10] - The company operates in approximately 22 countries and supports around 50 languages, with about 50,000 total employees[14] - More than 50% of TTEC's employees work from home[14] Financial Performance - TTEC's last twelve months (LTM) Q2 2025 revenue is approximately $2.14 billion[11] - TTEC Digital's LTM Q2 2025 revenue is $452 million with an adjusted EBITDA margin of 15.2%[12] - TTEC Engage's LTM Q2 2025 revenue is $1.692 billion with an adjusted EBITDA margin of 8.3%[12] - The company's adjusted EBITDA for LTM Q2 2025 is $209 million, representing 9.8% of revenue[29,32] - Capital expenditures (net of financing) for LTM Q2 2025 are $30 million, which is 1.4% of revenue[29] Market and Guidance - TTEC operates within a large total addressable market (TAM) of approximately $640 billion, comprising CX technology and services ($115 billion) and CX delivery spend (~$525 billion)[17] - Full year 2025 guidance (midpoint) projects GAAP revenue of $2.089 billion and non-GAAP adjusted EBITDA of $225 million, representing 10.8% of revenue[31]

分组1 - TTEC Holdings reported quarterly earnings of $0.22 per share, missing the Zacks Consensus Estimate of $0.24 per share, but showing an increase from $0.14 per share a year ago, resulting in an earnings surprise of -8.33% [1] - The company posted revenues of $513.57 million for the quarter ended June 2025, surpassing the Zacks Consensus Estimate by 3.87%, although this represents a decline from year-ago revenues of $534.09 million [2] - TTEC shares have declined approximately 45.7% since the beginning of the year, contrasting with the S&P 500's gain of 7.9% [3] 分组2 - The current consensus EPS estimate for the upcoming quarter is $0.26 on revenues of $500.67 million, and for the current fiscal year, it is $1.08 on revenues of $2.04 billion [7] - The Zacks Industry Rank indicates that the Technology Services sector is in the top 38% of over 250 Zacks industries, suggesting that companies in the top 50% outperform those in the bottom 50% by more than 2 to 1 [8]

Exhibit 99.1 TTEC Announces Second Quarter 2025 Financial Results Second Quarter 2025 Revenue was $513.6 Million Net Loss was $6.7 Million or negative 1.3 Percent of Revenue (Net Income of $10.6 Million or 2.1 Percent of Revenue Non-GAAP) Adjusted EBITDA was $51.8 Million or 10.1 Percent of Revenue Updates Revenue Outlook for Full Year 2025 AUSTIN, August 7, 2025 – TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2025 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification ...

Core Insights - TTEC Holdings, Inc. has announced that its founder and CEO, Kenneth Tuchman, will not pursue his previously announced proposal to acquire outstanding shares of the company due to market conditions [1] - The Board of Directors expresses full confidence in TTEC's leadership and its ability to thrive as a public company in the customer experience (CX) sector [2] - TTEC is set to release its Q2 2025 earnings results on August 7, 2025, followed by a live webcast and conference call on August 8, 2025 [2] Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [3] - The company provides outcome-based solutions that enhance customer interactions across various channels and improve the customer journey [3] - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology and analytics, and TTEC Engage, which delivers AI-enabled customer engagement and support services [3] - Founded in 1982, TTEC has achieved high satisfaction scores from clients, customers, and employees globally, operating on six continents [3]

Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates through two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, and fraud prevention services [3] Upcoming Earnings Release - TTEC will release its earnings results after market close on August 7, 2025, followed by a live webcast and conference call on August 8, 2025, at 8:30 a.m. ET [1][2] - A press release will be issued at the time of the earnings announcement, and a replay of the webcast will be available on the TTEC website for those unable to attend live [2]

Core Insights - Percepta celebrates 25 years of transforming customer engagement in the automotive industry, operating in 13 countries and 60 markets [1][6] - The company has launched hundreds of customer experience (CX) programs across various automotive segments, combining deep industry knowledge with a digital-first approach [3][6] - Percepta is committed to investing in technologies and talent to support the next generation of automotive experiences, including smart mobility and connected vehicles [5] Company Overview - Percepta is a joint venture between TTEC Holdings, Inc. and Ford Motor Company, specializing in customer experience solutions for the automotive and mobility sectors [6] - The company provides end-to-end CX support across multiple channels, helping both mass-market and luxury automotive brands optimize sales, service, and fleet solutions [6] - Percepta offers a comprehensive suite of services, including customer care, technical support, and digital analytics, ensuring seamless customer interactions [4][6] Leadership Insights - Karen Gurganious, President of Percepta, emphasizes the company's insider understanding of the automotive industry and its commitment to creating meaningful relationships between brands and customers [2][3] - Ken Tuchman, Chairman and CEO of TTEC, highlights the importance of anticipating customer needs and delivering value throughout the entire customer journey [5]