Core Insights - TTEC Holdings, Inc. has been recognized as an Enterprise Innovator in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report, highlighting its leadership in AI-enhanced customer experience technology and services [1][2] Company Overview - TTEC specializes in modernizing operations for travel and hospitality organizations, helping them deliver differentiated customer experiences [2] - The company employs a consult-to-operate model that integrates front-, middle-, and back-office operations through AI and automation [3] Innovation and Technology - TTEC is noted for its AI-powered, human-centered customer experience solutions tailored for global travel and hospitality brands, supported by its CX Management Services and TTEC Digital division [4] - The company utilizes proprietary AI technologies, including real-time voice and text translation (TTEC ADDI), AI-enabled servicing (Travel Genie and Botspot), and workforce performance tools (RealSkill and RealPlay) [5] Training and Development - The TTEC College of Travel, developed with the International Air Transport Association, aims to elevate agent training and ensure regulatory compliance across global travel environments [6] Client Impact and Results - TTEC has demonstrated significant client outcomes, such as generating over $20 million in value for a global cruise line and achieving $91 million in fraud-related savings for a travel leader, resulting in an 850% ROI and a 24% productivity gain [7] Market Trends and Future Directions - As travel and hospitality organizations face pressures to modernize and enhance customer loyalty, TTEC is expanding its capabilities in GenAI innovation, CX orchestration, and multilingual automation [8]

AUSTIN, Texas, Jan. 15, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, was honored with a coveted Gold Award at the Brandon Hall Group Technology Excellence Awards™ in the Best Advance in Generative AI Learning Solution category for its Learning Wizards Suite. “Our technology awards are built on a rigorous evaluation framework that measures true innovation, functional excellence, and quantifiable bu ...

Core Viewpoint - The analysis compares TTEC Holdings and Agora, Inc. to determine which stock offers better value for investors, highlighting TTEC as the superior option based on valuation metrics. Group 1: Zacks Rank and Earnings Outlook - Both TTEC Holdings and Agora, Inc. hold a Zacks Rank of 2 (Buy), indicating positive revisions to their earnings estimates and improving earnings outlooks [3][6]. Group 2: Valuation Metrics - TTEC has a forward P/E ratio of 2.98, significantly lower than Agora's forward P/E of 27.71, suggesting TTEC is undervalued [5]. - TTEC's PEG ratio is 0.25, while Agora's PEG ratio is 0.87, indicating TTEC's expected earnings growth is more favorable relative to its price [5]. - TTEC's P/B ratio is 0.59 compared to Agora's P/B of 0.78, further supporting TTEC's valuation as more attractive [6]. - TTEC has a Value grade of A, while Agora has a Value grade of C, reinforcing the conclusion that TTEC is the superior value option [6].

Core Viewpoint - The company has experienced a significant decline in its stock price, dropping 95% from its peak of over US$ 110 per share, and this trend is expected to continue due to technological disruptions, potentially leading to severe financial distress [1] Group 1: Stock Performance - The stock has fallen from a peak of over US$ 110 per share to a current value reflecting a 95% decrease [1] Group 2: Market Outlook - Technological advances are likely to perpetuate the decline in stock value, indicating ongoing challenges for the company [1]

Core Insights - TTEC Holdings Inc. has been recognized as a Leader and Star Performer in the 2025 Everest Group PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises, highlighting its strong position in the market [1][2] Company Overview - TTEC is a global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [7] - The company operates through TTEC Digital, which designs and implements omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which provides AI-enhanced customer engagement and support services [7] Recognition and Achievements - TTEC Digital's recognition in the PEAK Matrix reflects its commitment to leveraging advanced technologies such as AI, data analytics, and automation to enhance customer experiences for mid-market enterprises [4][5] - The distinction emphasizes TTEC Digital's ability to drive impactful business outcomes through AI-led customer experience transformation, supported by successful case studies [5] Strategic Focus - TTEC Digital continues to invest in AI-driven innovations that accelerate time-to-value and empower organizations to deliver exceptional customer experiences [6]

Core Insights - TTEC Holdings, Inc. has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025, marking a significant milestone for the company as it is the first time its RevGen capabilities have been evaluated in this report [1][4] Company Performance - TTEC's end-to-end sales services portfolio includes outbound demand generation, inside sales, channel enablement, revenue operations, and post-sales growth, earning high marks for its technology-enabled global delivery model [4][5] - The company has strategic partnerships with leading vendors such as Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition, enhancing its tech-enabled offerings [3][4] - TTEC's RevGen portfolio is noted for driving smarter conversions, stronger pipelines, and lasting growth for clients [5] Industry Context - The PEAK Matrix® categorizes providers into Leaders, Major Contenders, or Aspirants, with Major Contenders demonstrating strong capabilities across B2B and B2C sales [2][5] - The 2025 Sales Services assessment includes 24 B2B and 14 B2C providers, highlighting the rapid evolution of the sales services landscape as companies adopt AI-enabled, insight-driven engagement models [5][8]

Core Insights - TTEC Holdings, Inc. achieved three Gold Awards at the 2025 European Contact Centre & Customer Service Awards, highlighting its excellence in customer experience technology and services [1][3]. Group 1: Awards and Recognition - TTEC won Gold Awards for Best Strategic Transformation Program, Best Multilingual Customer Service, and Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) [3][5]. - TTEC Digital's partnership with Willis Towers Watson was recognized for integrating advanced analytics and omnichannel technology in UK contact centers, enhancing customer and colleague experiences [4]. - TTEC Greece's multilingual service model supports 16 languages and is driven by diversity, leading to high employee engagement and customer satisfaction [5]. Group 2: Additional Achievements - TTEC Greece also received a Bronze Award for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence [6]. - The company was a finalist for Best BPO Partnership and Best Strategic Transformation Program in partnership with Volkswagen Group UK [6]. Group 3: Industry Context - The ECCCSAs are recognized as Europe's largest awards program for customer contact and service organizations, emphasizing innovation and excellence in the industry [3][7]. - The judging process is noted for its independence and high standards, ensuring fair assessment of all finalists [7].

Core Insights - TTEC Holdings, Inc. announced a significant expansion of its operations in Egypt, following the 2025 Global Offshoring Summit in Cairo [1][3] - The company plans to increase its workforce in Cairo by 3,500 employees by 2029 to meet rising global client demand [3][6] - TTEC's Cairo facility will serve as a strategic global hub for delivering integrated omnichannel customer experience (CX) support and piloting next-generation technologies [5][6] Company Expansion - TTEC first entered the Egyptian market in 2023 and expanded in early 2025 with a new facility in Maadi Technology Park, which currently employs over 500 staff [4][5] - The facility supports 11 languages, including Arabic, English, French, and Spanish, and will continue to grow as client needs increase [4][5] Strategic Importance - Egypt is positioned as a key part of TTEC's global delivery network, leveraging the country's multilingual talent and government support [5][7] - The expansion is expected to create thousands of jobs across various functions, including frontline support, operations, and technology [6][7] Technological Advancements - TTEC's Cairo operations will enhance its ability to provide omnichannel support, including voice, chat, and analytics, while also serving as an innovation hub for AI-enabled solutions [5][6] - The company emphasizes extensive training in AI tools, cloud systems, and cybersecurity for its workforce [6]

Core Insights - TTEC Holdings, Inc. is enhancing its presence in Latin America's banking and financial services sector, achieving significant results for global retail financial institutions [2][5] - The company leverages a skilled multilingual workforce in Latin America, particularly in Brazil, Colombia, and Mexico, to provide exceptional customer experience (CX) services [1][3] - TTEC's operations focus on combining technology with human talent, leading to improved customer satisfaction and operational efficiency [4][6] Company Performance - TTEC has been operational in Latin America for over a decade, with seven delivery centers across Mexico, Colombia, and Brazil [3] - A notable case involved a global money transfer service where TTEC's bilingual team in Colombia improved customer experience scores by 17%, achieved a 98% empathy score, and reduced average handle time by 15% [4] - The company has launched new engagements with multiple global retail banks, further solidifying its position as a preferred CX partner in the region [5] Talent and Culture - TTEC emphasizes attracting and retaining exceptional talent, resulting in industry-leading employee retention and satisfaction ratings [7] - The company is recognized as a Great Place to Work® in Mexico, Colombia, and Brazil, reflecting its commitment to employee development [7][8] - TTEC's investment in career building translates into higher performance and better customer outcomes, making it a strategic hub for financial services CX delivery [8]

Core Insights - TTEC Holdings Inc. has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognizing its excellence in AI-enabled customer experience solutions [1][2][3] - The award highlights TTEC Digital's commitment to innovation and successful implementation of customer solutions using Microsoft technology, showcasing its role in driving digital transformation [3][4] - TTEC Digital has also been selected for the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its tenth consecutive year in this elite group, which includes only the top 1% of Microsoft partners globally [4] Company Overview - TTEC Holdings, Inc. is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that enhance customer interactions across various channels [6] - The company's TTEC Digital division specializes in designing and operating omnichannel contact center technology, CRM, AI, and analytics solutions, while TTEC Engage provides AI-enhanced customer engagement and support services [6] - Founded in 1982, TTEC has consistently achieved high satisfaction scores from clients, customers, and employees, operating on six continents to deliver exceptional customer experiences [6]