AUSTIN, Texas, Dec. 17, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital has been recognized as a Leader and Star Performer in the 2025 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. Everest Group’s PEAK Matrix® is a renowned industry benchmark that measures impact in market adoption, portfolio mix, value, vision, ...

AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025. This marks an important milestone for TTEC, representing the first time the company’s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Service ...

TTEC's winning team celebrates three gold wins at the 2025 European Contact Centre & Customer Service Awards. LONDON, Dec. 08, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, proudly announced its success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), earning multiple honors and recognition across several categories. The ECCCSAs are Europe’s largest and most prest ...

Core Insights - TTEC Holdings, Inc. announced a significant expansion of its operations in Egypt, following the 2025 Global Offshoring Summit in Cairo [1][3] - The company plans to increase its workforce in Cairo by 3,500 employees by 2029 to meet rising global client demand [3][6] - TTEC's Cairo facility will serve as a strategic global hub for delivering integrated omnichannel customer experience (CX) support and piloting next-generation technologies [5][6] Company Expansion - TTEC first entered the Egyptian market in 2023 and expanded in early 2025 with a new facility in Maadi Technology Park, which currently employs over 500 staff [4][5] - The facility supports 11 languages, including Arabic, English, French, and Spanish, and will continue to grow as client needs increase [4][5] Strategic Importance - Egypt is positioned as a key part of TTEC's global delivery network, leveraging the country's multilingual talent and government support [5][7] - The expansion is expected to create thousands of jobs across various functions, including frontline support, operations, and technology [6][7] Technological Advancements - TTEC's Cairo operations will enhance its ability to provide omnichannel support, including voice, chat, and analytics, while also serving as an innovation hub for AI-enabled solutions [5][6] - The company emphasizes extensive training in AI tools, cloud systems, and cybersecurity for its workforce [6]

Core Insights - TTEC Holdings, Inc. is enhancing its presence in Latin America's banking and financial services sector, achieving significant results for global retail financial institutions [2][5] - The company leverages a skilled multilingual workforce in Latin America, particularly in Brazil, Colombia, and Mexico, to provide exceptional customer experience (CX) services [1][3] - TTEC's operations focus on combining technology with human talent, leading to improved customer satisfaction and operational efficiency [4][6] Company Performance - TTEC has been operational in Latin America for over a decade, with seven delivery centers across Mexico, Colombia, and Brazil [3] - A notable case involved a global money transfer service where TTEC's bilingual team in Colombia improved customer experience scores by 17%, achieved a 98% empathy score, and reduced average handle time by 15% [4] - The company has launched new engagements with multiple global retail banks, further solidifying its position as a preferred CX partner in the region [5] Talent and Culture - TTEC emphasizes attracting and retaining exceptional talent, resulting in industry-leading employee retention and satisfaction ratings [7] - The company is recognized as a Great Place to Work® in Mexico, Colombia, and Brazil, reflecting its commitment to employee development [7][8] - TTEC's investment in career building translates into higher performance and better customer outcomes, making it a strategic hub for financial services CX delivery [8]

Core Insights - TTEC Holdings Inc. has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognizing its excellence in AI-enabled customer experience solutions [1][2][3] - The award highlights TTEC Digital's commitment to innovation and successful implementation of customer solutions using Microsoft technology, showcasing its role in driving digital transformation [3][4] - TTEC Digital has also been selected for the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its tenth consecutive year in this elite group, which includes only the top 1% of Microsoft partners globally [4] Company Overview - TTEC Holdings, Inc. is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that enhance customer interactions across various channels [6] - The company's TTEC Digital division specializes in designing and operating omnichannel contact center technology, CRM, AI, and analytics solutions, while TTEC Engage provides AI-enhanced customer engagement and support services [6] - Founded in 1982, TTEC has consistently achieved high satisfaction scores from clients, customers, and employees, operating on six continents to deliver exceptional customer experiences [6]

Core Insights - The future of customer experience (CX) is rapidly evolving, with organizations needing to adapt to technological advancements and rising customer expectations to maintain satisfaction and loyalty [2][3]. CX Trends for 2026 - **Agentic AI Goes Mainstream**: AI technology is transitioning from pilot projects to full-scale production, with success reliant on trustworthy data, transparent models, and robust security measures [6]. - **Tech Stack Clarity Becomes Critical**: Fragmented CX systems are detrimental to performance; consolidating platforms and aligning technology with desired outcomes enhances agility and measurable results [6]. - **Personalization Evolves into Precision**: Customers now demand hyper-personalized, real-time interactions, which require unified, high-quality data to anticipate their needs effectively [6]. - **Empathy Gets Re-imagined**: A balance between AI efficiency and human empathy is essential to ensure that customer interactions are caring, consistent, and focused on resolution [6]. - **Resilience Defines the Future of CX**: Economic fluctuations, workforce volatility, and fraud necessitate adaptive CX models supported by intelligent automation and flexible global delivery [6]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in CX technology and services, specializing in AI-enabled digital solutions. The company provides outcome-based solutions that enhance customer interactions across various channels and improve the overall customer journey [7].

Financial Data and Key Metrics Changes - In Q3 2025, revenue was $519 million, a decrease of 1.9% from $529 million in the prior year [21] - Adjusted EBITDA was $43 million, or 8.4% of revenue, down from $50 million, or 9.5% [22] - Operating income decreased to $29 million, or 5.6% of revenue, compared to $34 million, or 6.4% [22] - Net debt was reduced by $119 million year-over-year, totaling $813 million [32] Business Segment Data and Key Metrics Changes - In the Engage segment, Q3 revenue decreased by 4% to $397 million, with operating income at $17 million, or 4.3% of revenue [22] - The Digital segment saw a revenue increase of 5.4% to $122 million, but operating income decreased to $12 million, or 9.5% of revenue [26] - Recurring revenue in the Digital segment declined by 9.8% due to the end-of-life status of a premise contact center solution [26] Market Data and Key Metrics Changes - The Engage segment's backlog is $1.66 billion, representing 102% of the 2025 revenue guidance midpoint, up from 99% in the prior year [25] - The Digital backlog is $444 million, or 95% of the 2025 revenue guidance midpoint, an increase from 92% year-over-year [30] Company Strategy and Development Direction - The company is focusing on AI-enabled customer experience (CX) solutions, blending technology with human interaction to drive growth [4][5] - Investments are being made in expanding executive leadership and enhancing AI capabilities to improve operational effectiveness [12][24] - The company aims to transition from traditional contact center solutions to AI-led consulting and journey orchestration [27] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in returning to historical growth rates and margins despite current financial metrics not reflecting business momentum [19] - The company anticipates solid bottom-line growth in Q4 2025, driven by healthcare business and new client growth [34] - Management highlighted the importance of adapting to market dynamics and leveraging partnerships with hyperscalers for innovation [13][34] Other Important Information - Free cash flow was negative $10 million in Q3 2025, an improvement from negative $100 million in the prior year [30] - The company has approximately 1,700 full-time engineers focused on AI projects, indicating strong capabilities in this area [46] Q&A Session Questions and Answers Question: Can you walk through the significance of your role in the healthcare opportunity and the investments made? - The investments made in Q3 are expected to lead to double-digit growth in the healthcare seasonal business year-over-year, establishing strong client relationships for future growth [38][39] Question: What does the net economic scenario look like when integrating AI into client experiences? - Integrating AI is expected to drive positive economic impacts, allowing for outcome-based pricing that enhances margins by reducing labor costs [41][42] Question: Do you have the sales and delivery headcount needed for the shift into AI consulting? - The company has approximately 1,700 engineers with AI backgrounds and is confident in its capabilities to meet client demands [46][49] Question: How will you further improve free cash flow given the current revenue dynamics? - The focus is on debt reduction, improving working capital, and managing capital expenditures to enhance free cash flow generation [51][53]

Core Viewpoint - TTEC Holdings reported quarterly earnings of $0.12 per share, missing the Zacks Consensus Estimate of $0.25 per share, representing a -52.00% earnings surprise [1] - The company posted revenues of $519.14 million for the quarter ended September 2025, surpassing the Zacks Consensus Estimate by 3.62% but down from $529.43 million year-over-year [2] Financial Performance - TTEC's earnings of $0.12 per share compare to $0.11 per share a year ago, indicating slight year-over-year growth [1] - The company has surpassed consensus revenue estimates three times over the last four quarters [2] - TTEC shares have declined approximately 34.5% year-to-date, contrasting with the S&P 500's gain of 15.6% [3] Future Outlook - The company's earnings outlook will be influenced by management's commentary during the earnings call [3] - Current consensus EPS estimate for the upcoming quarter is $0.33 on revenues of $540.43 million, and for the current fiscal year, it is $1.08 on revenues of $2.09 billion [7] - The estimate revisions trend for TTEC was mixed ahead of the earnings release, resulting in a Zacks Rank 3 (Hold) for the stock, indicating expected performance in line with the market [6] Industry Context - The Technology Services industry, to which TTEC belongs, is currently ranked in the top 38% of over 250 Zacks industries, suggesting a favorable outlook compared to lower-ranked industries [8] - Empirical research indicates a strong correlation between near-term stock movements and trends in earnings estimate revisions, which can be tracked by investors [5]

Financial Performance - Third quarter 2025 revenue was $519.1 million, a 1.9% decrease from $529.4 million in the prior year[7] - Net loss for the third quarter 2025 was $11.1 million, or negative 2.1% of revenue, compared to a net loss of $5.9 million in the prior year[1] - Adjusted EBITDA for the third quarter 2025 was $43.4 million, or 8.4% of revenue, down from $50.3 million, or 9.5% of revenue in the prior year[5] - Non-GAAP income from operations for the third quarter 2025 was $28.9 million, or 5.6% of revenue, down from $34.1 million, or 6.4% of revenue in the prior year[7] - Revenue for the three months ended September 30, 2025, was $519.143 million, a decrease of 1.4% from $529.427 million in the same period of 2024[30] - Operating expenses totaled $506.814 million for the three months ended September 30, 2025, down from $516.538 million in the prior year, reflecting a reduction of 1.4%[30] - Net loss attributable to TTEC stockholders for the three months ended September 30, 2025, was $13.371 million, compared to a net loss of $21.122 million in the same period of 2024[30] - The income from operations margin for the three months ended September 30, 2025, was 2.4%, consistent with the margin from the same period in 2024[30] - TTEC Digital segment revenue for the three months ended September 30, 2025, was $121.916 million, an increase of 5.4% from $115.669 million in the same period of 2024[32] - TTEC Engage segment revenue for the three months ended September 30, 2025, was $397.227 million, a decrease of 4.0% from $413.758 million in the same period of 2024[32] - Revenue for Q3 2025 was $519,143, a decrease of 1.4% from $529,427 in Q3 2024[38] - Non-GAAP Income from Operations for Q3 2025 was $28,883, down 15.3% from $34,068 in Q3 2024[38] - Adjusted EBITDA for Q3 2025 was $43,355, representing a margin of 8.4%, compared to 9.5% in Q3 2024[38] - Non-GAAP EPS for Q3 2025 was $0.12, an increase from $0.11 in Q3 2024[39] - Free Cash Flow for Q3 2025 was $(9,590), an improvement from $(100,160) in Q3 2024[39] - TTEC Engage segment reported a Non-GAAP Income from Operations of $17,260 for Q3 2025, compared to $19,657 in Q3 2024[41] - TTEC Digital segment reported a Non-GAAP Income from Operations of $11,623 for Q3 2025, down from $14,411 in Q3 2024[41] Cash Flow and Assets - Cash flow from operations improved to $4.2 million in the third quarter 2025, compared to a negative $91.4 million in the same quarter of 2024[7] - Net cash provided by operating activities for the nine months ended September 30, 2025, was $118.505 million, compared to a net cash outflow of $57.732 million in the same period of 2024[36] - Net cash provided by operating activities for Q3 2025 was $4,204, compared to $(91,377) in Q3 2024[39] - Cash and cash equivalents at the end of the period were $73.508 million, a decrease from $84.991 million at the beginning of the period[36] - Total assets as of September 30, 2025, were $1.682 billion, down from $1.753 billion as of December 31, 2024[34] Guidance and Future Plans - Full year 2025 revenue guidance is set between $2,064 million and $2,114 million, with a midpoint of $2,089 million[15] - Non-GAAP adjusted EBITDA for full year 2025 is expected to be between $215 million and $235 million, with a midpoint of $225 million[15] - TTEC plans to extend its Credit Facility term through November 23, 2027, enhancing financial flexibility[11] Innovation and Market Expansion - The company deployed AI in over a hundred programs across numerous customers, indicating a strong focus on innovation and market expansion[3] Tax Rate - The effective tax rate for the three months ended September 30, 2025, was 21,798%, significantly higher than the effective tax rate of (98.1)% in the same period of 2024[30] Restructuring Charges - The company incurred restructuring charges of $1,771 in Q3 2025, compared to $1,002 in Q3 2024[38]