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Core Insights - The article discusses the shift of international hotel brands in China, particularly the introduction of free self-service laundry in mid-range hotels like Four Points by Sheraton, indicating a response to changing consumer expectations and competitive pressures from local brands [2][11][15]. Group 1: Market Dynamics - International hotel groups are adjusting their strategies in the Chinese market due to declining performance and increased competition from local mid-range and high-end brands [2][19][25]. - The introduction of free laundry services by Four Points by Sheraton reflects a broader trend where many new hotels are adopting this service to enhance customer experience [11][14][26]. - The competitive landscape is intensifying, with local brands gaining significant market share and consumer preference in the mid-range hotel segment [25][26]. Group 2: Financial Performance - Marriott's recent financial reports indicate a slight increase in revenue per available room (RevPAR) globally, but the performance in the Greater China region remains weak, with a decline in average daily rate (ADR) and RevPAR [19][21][22]. - The company has noted that the Asia-Pacific region, excluding China, has shown stronger growth, highlighting the challenges faced in the Chinese market [20][22]. Group 3: Consumer Expectations - There is a growing consumer demand for amenities like free laundry services, which has become a standard expectation in many mid-range hotels [14][15]. - The article notes that approximately 60% of domestic three- and four-star hotels now offer self-service laundry facilities, with new hotels achieving a coverage rate of 73% [14]. Group 4: Strategic Adjustments - International hotel brands are beginning to adopt more flexible service models, such as allowing hotel owners to choose whether to include amenities like executive lounges [16]. - The shift towards offering free services and amenities is seen as a necessary response to changing consumer preferences and competitive pressures [15][26].