出彩“十四五”丨“双十一”购物提示来啦！黑龙江多渠道畅通诉求守护“买买买”

Core Viewpoint - The upcoming "Double Eleven" shopping festival prompts the Heilongjiang Provincial Market Supervision Administration to emphasize consumer rights protection and the mechanisms available for reporting violations [1][2]. Group 1: Consumer Rights Protection - Consumers are encouraged to report any violations or infringement of their rights through local market supervision departments, consumer associations, or hotlines such as 12315 and 12345 [1]. - Since the beginning of the "14th Five-Year Plan," the Heilongjiang market supervision system has prioritized resolving consumer disputes, receiving a total of 820,000 complaints and recovering 80.21 million yuan for consumers [2]. Group 2: Complaint Handling and Efficiency - The administration has established mechanisms to enhance the quality of complaint handling, including checks on the 12315 hotline and follow-up on complaint resolutions, improving response times and efficiency [2]. - A total of 41,000 businesses have joined the national 12315 platform to directly negotiate with consumers, successfully resolving 88,000 complaints [2]. Group 3: Consumer Service Initiatives - The province has set up 5,646 consumer rights protection service stations to extend services to grassroots levels, making it easier for consumers to seek help [2]. - There are 19,500 merchants in Heilongjiang that have publicly committed to a no-reason return policy, with efforts to expand this policy's coverage [2]. Group 4: Innovative Dispute Resolution - The province has implemented a "one-stop" dispute resolution center in Heihe, promoting a collaborative and efficient mechanism for resolving consumer disputes [3]. - A total of 10 such centers have been established in Heilongjiang, reducing the cost of consumer rights protection [3].