高铁票买到19排但车厢只有17排？官方发布情况说明

Core Viewpoint - The Wuhan Railway Passenger Section addressed a viral video regarding a passenger's seating issue on a high-speed train, clarifying that a temporary change in train model led to a seat number adjustment for the affected passenger [1] Group 1: Incident Details - On November 7, the D3046 train from Shanghai Hongqiao to Hankou experienced a model change from CRH2B to CRH380AL, resulting in a seat number change for a passenger who had purchased a ticket for seat 19B [1] - The railway department informed the passenger via the 12306 system about the seat adjustment from 19B to 17B due to the model change [1] - The passenger, unaware of the full details in the notification, could not find seat 19B upon boarding, prompting the train staff to explain the situation and guide the passenger to seat 17B [1] Group 2: Customer Service Commitment - The Wuhan Railway Passenger Section expressed regret for the inconvenience caused to the passenger and thanked travelers for their attention and supervision of railway services [1] - The company committed to continuously improving passenger service quality to ensure a smooth and comfortable travel experience for all passengers [1]