Businesses' use of AI comes with plenty of stops and starts

Group 1 - The article discusses the challenges faced by Salesforce in delivering on its AI promises, particularly through its "Agentforce" project, which has not met expectations leading to a 28% decline in stock value [4][5]. - There is a notable internal struggle within Salesforce, as employees find it difficult to distinguish between what is presented in demos, what is on the roadmap, and what is actually in production [6]. - The article highlights a broader trend of companies, including smaller entrepreneurs, attempting to leverage AI to enhance their business operations, as seen in the case of Tim DeSoto launching an AI-driven shopping app [7][8]. Group 2 - The discussion at the Davos conference raised the question of whether AI is a basic human right, while also questioning its profitability for companies like Salesforce [4]. - The article emphasizes the ongoing reporting by Business Insider on the impact of AI in business, not limited to large corporations but also focusing on smaller teams and entrepreneurs [7].