“手作体验”成消费新热点，售后“掉链子”致投诉增多，扬州市消保委发布消费提醒

Core Insights - The article highlights consumer complaints regarding "experiential consumption" in handmade pottery workshops, emphasizing issues with product quality and lack of after-sales service [1][3][4] Group 1: Consumer Complaints - A consumer, Ms. Wu, reported receiving a damaged ceramic bowl after a pottery-making experience, with the merchant refusing to provide compensation, citing that handmade products do not come with warranties [1][3] - Another consumer, Ms. Liu, experienced a similar issue where a workshop closed after she prepaid for services, and upon reopening, she was told she needed to recharge her account to access her remaining balance [3][4] Group 2: Business Practices - Many handmade workshops advertise low base prices for experiences but often charge additional fees during the process, leading to unexpected costs for consumers [4] - Workshops frequently do not disclose their after-sales policies, leaving consumers without recourse when products are damaged during shipping, as merchants often blame the courier service without providing proper packaging standards [4] Group 3: Consumer Protection Recommendations - The Yangzhou Consumer Protection Committee advises consumers to choose reputable workshops and to request written agreements detailing the experience, including costs and after-sales policies [5] - Consumers are encouraged to be cautious of low-priced promotions and to clarify whether all costs are included, as well as to ensure that any prepaid balances are refundable in case of business closure [5]