招联亮相第二届不良资产处置论坛 展示智能消保“招联方案”

Core Insights - The second summit on non-performing asset disposal and risk prevention was held in Beijing, focusing on compliance and mission [1][3] - The summit gathered over a hundred representatives from various sectors to discuss the current state of non-performing asset disposal, risk prevention, and technology application [3] Industry Context - The financial consumer protection work is facing a complex situation due to the evolving economic environment and financial landscape, necessitating new thinking, technology, and models [3] - Traditional methods are inadequate for addressing the diverse needs of clients and the challenges posed by black and gray market activities [3] Company Initiatives - The company has adopted a new management philosophy for high-quality financial consumer protection, emphasizing self-discipline, smooth channels for customer service, and collaborative industry governance [3][4] - The company has developed a three-tier consumer protection defense system based on traditional Chinese medicine principles, focusing on prevention, early intervention, and comprehensive treatment [4] Technological Innovations - The company has implemented the "Tian Gang Customer Insight System" for real-time monitoring and intelligent warning of customer risks, successfully blocking over 20,000 telecom fraud cases in 2024 [4] - The company has enhanced customer support through proactive engagement, resulting in a 39% increase in interest waivers for struggling customers and a significant reduction in complaints [4][5] Consumer Education - The company has prioritized improving consumer financial literacy through engaging educational materials, reaching over 32 million individuals through various channels in 2024 [5] - The company's consumer protection initiatives have transformed from a cost center to a value core, significantly improving customer experience and brand trust [5] Future Directions - As a leading industry player, the company aims to deepen the synergy between technology and consumer protection, contributing to a compliant, stable, and responsible financial ecosystem [6]