Core Viewpoint - The event organized by the Anhui Consumer Rights Protection Committee and Tuhu Car Service aims to enhance consumer education and trust in the automotive maintenance industry through immersive experiences and informative lectures [1][3]. Group 1: Company Overview - Tuhu Car Service is a leading automotive service platform in China, focusing on user-centric approaches, standardized service processes, and a transparent supply chain [1][3]. - The company operates over 7,200 service centers nationwide and has registered over 150 million users, with a user satisfaction rate exceeding 95% [1]. Group 2: Service and Quality Assurance - Tuhu Car Service employs a unique "Tuhu Eight Steps" standardized service process that ensures consistency in technical operations, service flow, and pricing across all locations [3]. - The company has established a digital traceability system for genuine products through a "one code for one item" platform, ensuring product authenticity from factory to user [3]. Group 3: Consumer Rights Protection - Tuhu Car Service has implemented a multi-dimensional protection mechanism, including "gold medal warranty" and "advance compensation," to alleviate consumer concerns regarding after-sales service [3]. - The company aims to create a positive cycle of "consumption-evaluation-improvement-re-consumption" to continuously enhance service quality [3]. Group 4: Industry Impact and Future Directions - The collaboration between the Anhui Consumer Rights Protection Committee and Tuhu Car Service has established a trust bridge between consumers and quality enterprises, contributing to the high-quality development of the automotive aftermarket [5]. - Tuhu Car Service plans to leverage its technological and service network advantages to further educate consumers about automotive maintenance, fostering a positive consumption environment [5].
安徽消保委组织沉浸式体察 途虎养车透明服务成行业范本