2025年10月份山西省市场监管类投诉举报咨询数据分析暨消费提示

Overall Situation - In October 2025, the provincial market supervision 12315 institutions received a total of 26,062 consumer complaints, reports, and consultations, representing a year-on-year decrease of 5.25% and a month-on-month decrease of 5.74% [1] - Among these, there were 14,768 complaints, a year-on-year increase of 38.25% but a month-on-month decrease of 5.12%, accounting for 56.66% of the total [1] - The total economic loss recovered for consumers from complaints was 4.9227 million yuan [1] Complaint Analysis - The top three cities with the highest number of complaints were Taiyuan (2,420), Linfen (1,865), and Yuncheng (1,830) [3] - The main categories of complaints included 9,176 related to goods (62.13%) and 5,592 related to services (37.87%) [5] - Major issues leading to complaints were after-sales service (2,850), food safety (2,649), quality (2,175), and contracts (1,480), together accounting for 61.99% of complaints [7] Report Analysis - A total of 4,771 reports were received, with the top issues being violations of consumer rights (859), advertising violations (932), and unfair competition (709) [8][10] - The most reported companies included Hongtong County Yangni Textile Shop and Shanxi Transformation Comprehensive Reform Demonstration Zone [10] Consultation Analysis - The 12315 institutions received 6,523 consultations, showing a year-on-year decrease of 48.78% but a month-on-month increase of 1.46% [11] - The majority of consultations (5,103) were not related to market supervision systems [11]