西贝回应关店潮：开店、闭店属餐饮业正常经营行为

Core Viewpoint - The company, Xibei Catering Group, has addressed the recent "Xibei store closure wave," stating that opening and closing stores is a normal operational behavior in the restaurant industry, with annual adjustments based on business conditions [1][4]. Store Closures - Xibei has confirmed that recent store closures in cities such as Shenzhen, Shantou, and Yiwu are part of normal operational adjustments [1][4]. - The company adheres to three principles regarding store closures: 1. Advance notifications through announcements and SMS to customers, with options for stored-value members to either refund their remaining balance or use it at other locations [5][10]. 2. Ensuring that every customer at the closing store is informed about nearby Xibei locations [10]. 3. Prioritizing the employment of affected staff at other stores to safeguard employee interests [6][10]. New Openings - Despite the closures, Xibei is also opening new stores, including locations in Harbin and Jinan, with plans to open eight more by December 31, covering cities like Shenzhen, Nanjing, Changsha, Beijing, Langfang, and Xi'an [7][10]. Service and Safety Enhancements - The company is focusing on upgrading services, adjusting menu items, optimizing pricing, and prioritizing food safety, including the promotion of "sunshine kitchen" initiatives [9][10]. - Xibei is committed to valuing customer feedback and suggestions more seriously [9][10].