甘肃张掖机场推出“臻馨护航”老年首乘专属服务

Core Insights - The aging population is driving an increase in air travel demand among elderly passengers, who often experience "travel anxiety" due to unfamiliarity with processes and limited information access [1] - Zhangye Airport has launched the "Zhenxin Escort" service, focusing on the needs of first-time elderly travelers by providing comprehensive and refined support throughout their journey [1][3] Group 1: Service Implementation - Zhangye Airport has established a dedicated "Elderly Service Window" staffed by experienced personnel to assist elderly travelers throughout their journey [2] - The service includes tailored communication strategies, such as adjusting volume and speaking pace, and providing enlarged transportation guides to accommodate elderly passengers' needs [2] - Staff assist with luggage handling and ensure a smooth transition from baggage claim to transportation options, minimizing physical strain on elderly travelers [2] Group 2: Comprehensive Support - The "Zhenxin Escort" service offers continuous support from pre-departure to post-arrival, ensuring elderly passengers feel welcomed and cared for [3] - Upon disembarking, staff provide one-on-one guidance to baggage claim and check in with travelers to ensure they connect with family members [3] - The service reflects the aviation industry's commitment to enhancing passenger experience, particularly for vulnerable groups, and has received positive feedback from travelers [3]