Bei Ke Cai Jing·2025-11-11 06:38Core Viewpoint - Starbucks is undergoing significant changes in its branding and customer experience following the sale of 60% of its shares in China, aiming to adapt to shifting consumer preferences and regain market share lost to lower-priced competitors [8][14][21]. Group 1: Changes in Atmosphere and Branding - The atmosphere in Starbucks stores has shifted from a business-oriented environment to a more casual and nostalgic setting, with changes in music selection reflecting this transformation [6][12][26]. - The new music playlist features popular Chinese songs from the past, creating a sense of familiarity and nostalgia among younger consumers [10][23]. - The design and branding of some stores have also been altered, contributing to a more approachable and relatable image [5][6]. Group 2: Market Position and Competition - Starbucks' market share in China has significantly declined from 34% in 2019 to 14% last year, prompting the company to seek changes to attract customers [14]. - The company faces intense competition from lower-priced coffee brands, forcing it to reconsider its pricing strategy while maintaining quality [21]. - The shift in target demographics, with younger consumers becoming the primary customer base, has influenced Starbucks' approach to marketing and product offerings [23]. Group 3: Evolving Consumer Behavior - The concept of the "third space" is evolving, with consumers now seeking more personalized experiences in coffee shops, which are becoming social hubs rather than just places for coffee [25][29]. - The changing reasons for visiting Starbucks reflect broader societal trends, with customers now valuing emotional connections and community over mere consumption [19][29]. - The integration of various interests and activities within Starbucks locations, such as pet-friendly spaces and hobby areas, indicates a shift towards a more inclusive and engaging environment [25].