新海航长安航空：锦旗见证信赖，口碑传递真情

Core Insights - The article highlights the importance of ground services in the aviation industry, emphasizing how they serve as the first and last point of contact for passengers, ensuring a smooth travel experience [1] Group 1: Customer Service Excellence - New Hainan Chang'an Airlines' ground service staff have received praise from passengers for their warm and attentive service, including guiding first-time travelers and assisting special needs passengers [1][5] - International check-in agent Zhao Jiajia provided exceptional service to an elderly couple, offering wheelchair assistance and companionship throughout their journey, which resulted in heartfelt gratitude from the passengers [2][4][5] - Check-in agent Wei Wenxin helped a first-time traveler, Wang, by providing step-by-step guidance and marking her boarding pass, which led to Wang expressing her appreciation through a commemorative banner [6][8] Group 2: Proactive Assistance - Wei Mijuan, another check-in agent, assisted two elderly passengers who appeared confused, guiding them to the appropriate waiting area and ensuring they understood the boarding process [8][12] - Ground staff at New Hainan Chang'an Airlines actively help passengers recover lost items, as demonstrated by agent Li Li, who assisted a passenger in retrieving a lost phone while ensuring he could still catch his flight [13][14] Group 3: Recognition and Impact - The article mentions that numerous thank-you letters and banners have been received by the airline, reflecting the high frequency of terms like warmth, patience, professionalism, and efficiency in passenger feedback [14] - New Hainan Chang'an Airlines is committed to continuously improving service quality and enhancing passenger satisfaction, aiming to provide a sense of security and happiness in air travel [14]