Core Points - A customer, Ms. Gu, has been unable to withdraw her savings from China Construction Bank (CCB) for three months due to issues related to her long-term deposit certificates from 1997 [1] - The deposits were for three years, with an initial amount of 3000 yuan each, and accumulated interest of approximately 2000 yuan [1] - The bank cited system upgrade issues and the use of a rare character in the customer's name as the main reasons for the delay [2] Group 1 - Ms. Gu has two long-term deposit certificates from CCB, which she attempted to redeem in June 2025, but was told that the bank needed to verify information due to the age of the deposits [1] - The bank's staff indicated that the delay was primarily due to a system upgrade and the rare character in Ms. Gu's name, which caused complications in processing her request [2] - After three months of waiting without any updates, Ms. Gu expressed increasing anxiety regarding the situation [1]
女子建行存单30年无法兑现，系统生僻字致3个月无进展