Sou Hu Cai Jing·2025-11-11 11:40Core Insights - JD.com showcased its "super supply chain" capabilities during the 2025 11.11 shopping festival, emphasizing its role in enhancing consumer experience and driving industry growth through innovative supply chain solutions [1][9][23] Sales Performance - JD.com experienced explosive sales across all categories, with significant growth in 3C digital products, home appliances, and daily necessities, achieving a year-on-year growth rate of 36% in daily goods and 30% in apparel [2][5] - The number of active users on the JD app increased by 24.7% year-on-year, leading the industry [1] Product Innovation - JD.com collaborated with Lenovo to launch the Lenovo Y7000P 2025 AI gaming laptop, which quickly became a top seller during the event, demonstrating the effectiveness of the C2M (Customer-to-Manufacturer) model [3][5] - Customized products saw a fivefold increase in sales compared to the previous year, with significant demand for new home appliance models [6] New Business Models - JD's live streaming sales saw a 150% increase in order volume, with the number of participating merchants tripling compared to last year [8] - The introduction of innovative business formats, such as the "Seven Fresh" restaurant initiative, led to a 150% increase in online orders [9][10] Global Expansion - JD.com announced plans to introduce 1,000 overseas brands and expand its global reach, with cross-border sales seeing over 100% growth in key markets like Japan and South Korea during the 11.11 event [14][15] Technological Integration - The integration of AI and robotics into JD's supply chain operations significantly improved efficiency, with AI applications increasing by 3.2 times compared to previous events [16][20] - JD's logistics capabilities were enhanced through the use of advanced AI models, resulting in a 10% efficiency increase for frontline employees [20][22] Health and Wellness Services - JD Health expanded its services to provide a wide range of medical products and services, catering to chronic disease patients during the shopping festival [11][13] Consumer Engagement - The introduction of personalized AI services improved customer satisfaction, with over 42 billion consultations handled by intelligent customer service [18]