Salesforce Bets Big on Agentforce: Will Adoption Drive Revenues?

Core Insights - Salesforce, Inc. is enhancing its AI capabilities through the Agentforce platform, which has contributed to a 10% increase in revenues and a 13.7% rise in non-GAAP EPS year-over-year for Q2 of fiscal 2026 [1][10] Group 1: Agentforce Platform Performance - Agentforce has secured over 6,000 paid deals since its launch three quarters ago, indicating strong demand for AI tools that enhance enterprise workflows [2] - 40% of new Agentforce bookings in Q2 came from existing Salesforce customers expanding their usage, showcasing strong early adoption and confidence in the platform [2][3] - There was a 60% increase in customers scaling Agentforce use quarter over quarter, reflecting rapid movement from pilot programs to full production [3] Group 2: Revenue Growth and Business Model - The consumption-based model, supported by flexible payment options like Flex Credits, is driving demand for Agentforce and has the potential to enhance recurring revenue growth over time [4] - AI and Data Cloud annualized recurring revenues have reached $1.2 billion, positioning Salesforce for meaningful growth [5] - The Zacks Consensus Estimate indicates a year-over-year revenue increase of 10.8% for fiscal 2026 and 8.8% for fiscal 2027 [5] Group 3: Competitive Landscape - Microsoft and ServiceNow are also advancing AI automation in the enterprise market, with Microsoft integrating AI features into Dynamics 365 and ServiceNow rolling out industry-specific AI tools [6][7] Group 4: Valuation and Earnings Estimates - Salesforce shares have declined 27.7% year to date, contrasting with the Zacks Computer – Software industry's growth of 12.8% [8] - The company trades at a forward price-to-earnings ratio of 19.57, significantly below the industry average of 30.3 [11] - The Zacks Consensus Estimate for fiscal 2026 and 2027 earnings implies year-over-year increases of approximately 11.4% and 11.3%, respectively [14]