Ge Long Hui·2025-11-11 23:23Core Insights - JD.com achieved record sales during the 11.11 shopping festival, with a 40% increase in the number of users placing orders and nearly a 60% increase in order volume [1] - The company’s active user growth rate remains the highest in the industry, reflecting strong consumer satisfaction with its product, pricing, and service experiences [1] Sales Performance - The sales of mobile phone new products increased by over 400% year-on-year, while AI-related products saw significant growth, with AI tablets up 200% and AI smartphones up 150% [3] - Home appliances and household goods also performed well, with sales of new products increasing by 150% and integrated delivery and installation services seeing a 90% increase in order volume [3] - JD Supermarket reported over 30,000 brands achieving sales growth of over 100%, with specific categories like grains and seasonings also doubling their sales [3] New Business Models - JD's new business models, including JD Takeout, saw a 13-fold increase in daily order volume during the festival, with over 200,000 quality restaurants participating [4] - The travel segment experienced substantial growth, with hotel orders increasing nearly 8 times and flight orders up 6.3 times year-on-year [5] Supply Chain Efficiency - JD's supply chain capabilities allowed for rapid delivery, with 95% of self-operated orders delivered within 24 hours, and 45.5% of orders in remote areas delivered the next day [10] - The company’s logistics operations set multiple industry records, with over 19 billion calls to its AI model and a 95% automation coverage across logistics processes [11] AI Integration - AI technology has transformed JD's operations, with over 30,000 AI agents functioning as digital employees across various sectors, significantly enhancing efficiency [12] - The JoyAI model has been applied in over 1,800 scenarios, leading to a fourfold increase in usage compared to previous events, and improving customer service satisfaction [12] Overall Growth - JD.com and its partners achieved stable, orderly, efficient, and healthy growth during the 11.11 event, showcasing the effectiveness of its super supply chain [13]