虹桥T2安检待检区焕新 “抬头有屏、脚下有色、前方有标”

Core Insights - The recent upgrades at Shanghai Hongqiao Airport's Terminal 2 focus on enhancing efficiency and passenger experience, transforming security services from a functional to an experiential value model [1][2] Group 1: Upgrades and Features - A new guiding screen at the security entrance clearly displays various channel numbers and locations, allowing passengers to quickly find the appropriate passage without inquiries or detours [1] - The security area has been optimized with spatial adjustments, visual guidance, intelligent information systems, and personalized services, showcasing Shanghai's city image and the warmth of its airport services [2] - A "color-coded navigation" system has been implemented on the ground to differentiate functional areas, providing clear directional arrows and maintaining aesthetic appeal while ensuring precise guidance [5] Group 2: Service Enhancements - A new "service station" has been established below the guiding screen, where staff actively verify passengers' qualifications for security checks and provide real-time assistance and updates on the latest security policies [2] - Cartoon character representations of prohibited items have been introduced to make safety reminders more engaging, leading to an increase in the voluntary surrender of banned items by passengers [6] - The overall renovation emphasizes passenger experience, aiming to balance efficient crowd management with a focus on service warmth and cultural expression, positioning Hongqiao Airport as a benchmark for security services in the country [6]