中国华电发布“华电易”售电服务品牌

Core Viewpoint - China Huadian Group has launched the "Huadian Yi" electricity sales service brand, marking the first initiative of its kind by a central energy enterprise, aimed at enhancing customer satisfaction through a customer-centric approach and systematic restructuring of the electricity sales service value chain [1][2]. Group 1 - The launch of the "Huadian Yi" brand is part of China Huadian's strategy to better fulfill its strategic mission and accelerate the creation of a world-class enterprise [2]. - China Huadian has achieved an annual contracted electricity volume exceeding 2,400 billion kilowatt-hours and serves over 18,000 users, with a green electricity trading scale of 12.5 billion kilowatt-hours [2]. - The new service brand aims to simplify the electricity purchasing process by integrating power application, contract signing, and payment settlement into a unified platform [2]. Group 2 - The pricing mechanism will be made more transparent through detailed electricity billing reports that clarify price composition and market fluctuations, helping customers manage their electricity costs effectively [2]. - The service response will be more agile with the introduction of AI customer service scenarios, ensuring 24/7 customer support and timely resolution of inquiries [2]. - The brand will offer a diverse range of pricing packages and value-added services to help customers reduce costs and improve efficiency [2]. Group 3 - As a key player in the electricity sector, China Huadian's launch of the "Huadian Yi" brand is expected to invigorate the electricity market ecosystem and promote efficient energy utilization [3]. - The event included a signing ceremony where 12 subsidiaries of China Huadian made sales commitments, reinforcing the company's market presence [3].