Zhong Guo Min Hang Wang·2025-11-13 08:36Core Points - Eastern Airlines has launched the "MU Cabin Steward" APP, which includes an electronic handover module for lost items, aimed at improving the efficiency and accuracy of the item recovery process [1] Group 1: Digital Transformation - The traditional process for handling lost items relied on paper documents, which posed risks of miscommunication and errors during handover [1] - The new electronic handover module was developed collaboratively by the cabin service department, ground service department, and Eastern Airlines Digital Science [1] - The module enables real-time input of lost item information by cabin crew through the MU Cabin Steward APP, enhancing transparency and efficiency in information flow [1] Group 2: Process Improvement - The module features a visual workflow that allows for comprehensive tracking and management across departments, significantly reducing the response time for item handover [1] - Ground service personnel can receive and initiate processing of lost items promptly via the Eastern Airlines APP [1] - The system incorporates automatic flight information integration and intelligent verification technology, creating a digital closed-loop management process for the registration, transfer, and claim of lost items [1]