SIA(SH:600009) Zhong Guo Min Hang Wang·2025-11-13 08:49Core Viewpoint - Shanghai airports are enhancing their accessibility services for travelers with disabilities, focusing on optimizing facilities and service details to improve the overall travel experience [1][2][3] Group 1: Accessibility Services - The Shanghai airports, including Pudong and Hongqiao, serve an average of nearly 1,500 passengers with disabilities each month [2] - The airports have established a service brand called "Love Without Barriers," which aims to meet the accessibility needs of travelers [2] - Travelers requiring assistance can book services such as free wheelchairs, check-in help, priority security checks, and customs assistance through the "Shanghai Airport" WeChat mini-program or the airport hotline [2] Group 2: Facility Enhancements - The airports have upgraded their accessibility features, including 193 elevators, 287 accessible restrooms equipped with necessary facilities, and 250 designated parking spaces [2] - A principle of "close to the aircraft bridge as much as possible" has been implemented to ensure seamless boarding and disembarking for passengers with disabilities [3] - There are 13 dedicated accessible security checkpoints equipped with low verification tables and private inspection rooms to enhance the experience for travelers with disabilities [3] Group 3: Transportation Integration - Pudong Airport has collaborated with various transportation units to create a "Five Love Channel," facilitating seamless transfers between the airport and ground transportation, serving over 1,200 people this year [3] - Hongqiao Airport has partnered with high-speed rail and metro services to establish a "Warm Channel," achieving seamless connections between civil aviation, high-speed rail, and metro, serving over 5,200 people this year [3] Group 4: Continuous Improvement - The Shanghai airports are establishing regular communication with the municipal disabled persons' federation and inviting individuals with accessibility experience to act as "service experience officers" to provide feedback and suggestions [5] - The airports are developing standardized training courses for all staff to enhance their understanding of accessibility needs and improve service quality [5]