筑牢银行反诈“铜墙铁壁”，守护人民群众“钱袋子”

Core Insights - The article highlights a successful intervention by a bank branch in preventing a potential fraud case, showcasing the importance of proactive risk management in banking [1][2][3] Group 1: Incident Overview - A customer attempted to withdraw a 100,000 yuan time deposit prematurely, raising suspicions among bank staff due to the unusual request [1] - The customer was being pressured by fraudsters who claimed to be from a financial institution, promoting a high-return, low-risk investment product [1][2] Group 2: Response Actions - Bank staff quickly activated an emergency response plan, involving the branch manager and lobby manager to collaboratively address the situation [2] - Staff reviewed the customer's communication with the fraudsters, confirming the risk and educating the customer about the nature of the scam [2] Group 3: Outcome and Future Actions - The customer recognized the scam after thorough guidance from bank staff and decided against transferring her funds [2] - The bank plans to enhance anti-fraud education and integrate fraud prevention knowledge into daily customer service practices to protect client assets [3]