退费！全部关闭！

Core Viewpoint - Recent issues with Fengchao's delivery lockers have raised concerns about forced payment for package retrieval, as users reported being unable to bypass a "gratitude fee" page [1][3]. Group 1: Company Response - Fengchao confirmed that the reported issue was due to a technical glitch during the peak period of "Double Eleven," which caused the interface to malfunction, preventing users from skipping the payment page [3]. - The company has since disabled the gratitude feature on all small-screen lockers and has communicated with users to explain the situation, as well as arranged for refunds [3]. Group 2: Company Background - Fengchao was established on June 6, 2015, and as of May 2024, it operates 330,000 smart delivery lockers across over 209,000 communities, expanding into various services beyond logistics [3][4]. - The company has faced significant financial challenges, reporting cumulative losses exceeding 3.7 billion yuan from 2021 to 2023, although it achieved a net profit of 72 million yuan in the first half of 2024 [4].