兴业银行厦门东区支行 ：提升服务“暖实力 ”描绘为民 “兴图景 ”

Core Viewpoint - Xiamen Dong District Branch of Industrial Bank integrates the concept of "service-oriented banking, finance for the people" into its management, focusing on providing heartfelt and professional financial services to the community and special customer groups [1][10]. Service Model and Community Engagement - The branch has established a scientific layout in its service hall, including seven distinct areas to enhance customer experience and efficiency [1][3]. - The "Xing Public Welfare" service station offers various amenities for the community, demonstrating the branch's commitment to social responsibility and customer care [1][3]. Technological Integration and Efficiency - The branch has implemented smart devices such as intelligent teller machines and self-service receipt printers, improving service efficiency and customer experience [3][4]. - The usage rate of intelligent teller machines has steadily increased, allowing the branch to allocate more human resources to frontline services [3][4]. Targeted Services for Specific Demographics - The branch has developed tailored services for elderly customers, including home visits for banking needs and the provision of accessible facilities [4][6]. - For new citizens, the branch has created dedicated service channels and offers financial products that cater to their entrepreneurial and housing needs [6][7]. Team Development and Training - The branch emphasizes team building and professional development, regularly conducting training sessions to enhance service skills and customer engagement [7][9]. - An incentive mechanism has been established to encourage employees to take initiative in providing quality service [9]. Systematic Support and Quality Assurance - The continuous improvement of service quality at the branch is supported by the top-level design and systematic support from the Xiamen branch of Industrial Bank [9][10]. - A comprehensive consumer rights protection mechanism is in place, ensuring compliance and responsiveness throughout the service process [10].