几点钟的北京，他们都见过（我在中外交流第一线）

Core Viewpoint - The article highlights the efficiency and human touch of the border inspection services at Beijing Capital International Airport, emphasizing the importance of both speed and warmth in handling the increasing volume of international travelers [8][10][16]. Group 1: Operational Efficiency - In 2024, the number of travelers entering and exiting through Beijing's ports is expected to exceed 18 million, with 4.84 million being foreign nationals [8]. - The border inspection officers can process over 400 travelers in a single shift, showcasing the high volume and intensity of their work [6][7]. - The average processing time for travelers has been optimized to 1-2 minutes per person, with large groups being processed in 30-40 minutes [8][9]. Group 2: Service Enhancements - Significant upgrades have been made to the hardware, including the addition of 68 fast lanes and 40 card-filling stations, as well as expanding waiting areas by 750 square meters [9]. - Innovative mechanisms have been introduced, such as a temporary entry permit area that allows for simultaneous processing of permits and border checks [9]. - The use of technology, including a flight flow prediction program, has improved the efficiency of processing by adjusting the number of channels based on real-time passenger flow [9]. Group 3: Human Touch in Service - The "Spring Language" multilingual service team was established to assist foreign travelers, providing support in various languages including English, Russian, French, and German [11]. - Personal stories illustrate the human aspect of border control, such as officers assisting travelers in distress and providing helpful information about local attractions [13][12]. - The commitment of border inspection officers to provide a warm and welcoming experience reflects a broader goal of enhancing China's image to international visitors [10][16]. Group 4: Professional Development - Officers undergo rigorous training and skill development, with many achieving professional certifications to enhance their capabilities [14][15]. - The experience of working in a high-pressure environment has led to significant personal and professional growth among the officers [14]. - The dedication to continuous improvement in service and efficiency is evident in the officers' commitment to their roles and responsibilities [15][16].