“事事回应”靠务实行动（纵横）

Core Insights - The increase in reader feedback at the Hongkou District Library is attributed to the library's prompt responses to suggestions, transforming the communication dynamic between readers and the library [1][2] - The library's effective feedback mechanism has led to improvements in facilities and services, fostering a sense of community among readers [1][2] Group 1 - The library's suggestion box has become a vibrant platform for interaction, with readers not only providing complaints and suggestions but also engaging in emotional expressions and discussions [1] - The contrast with another larger district library highlights the importance of timely responses; many readers feel their suggestions are ignored, leading to a lack of engagement [1][2] Group 2 - The case of the Hongkou District Library illustrates that advanced technology alone cannot replace the need for genuine engagement with public feedback; the essence lies in valuing public voices [2] - Establishing a system that guarantees responses to public suggestions can significantly enhance the quality of public services and meet community needs effectively [2]