“高铁票买到01F座位实为行李架”？北京客运段发布情况说明

Core Viewpoint - The Beijing Railway Bureau's passenger segment addressed a situation where a high-speed train ticket purchased for seat 01F was actually for a luggage rack due to a temporary change in train model, leading to confusion among passengers [1] Group 1: Incident Details - On November 18, the G41 train from Beijing South to Wuhu experienced a model change from CR400AF-BZ to CR400AF-BS, resulting in passengers unable to find their assigned seats [1] - The railway department promptly notified affected passengers via the 12306 system about the seat adjustment from 6 car 1 row F to 6 car 19 row F [1] - Affected passengers were guided by train staff to their new seats and informed of the reason for the change [1] Group 2: Customer Service Response - The company expressed apologies for the inconvenience caused to passengers and acknowledged the importance of customer feedback and supervision [1] - The company committed to continuously improving passenger service quality to enhance the travel experience for customers [1]